Refund policy
Refund and Return Policy
At Art of Royals, each canvas is made to order. Please review your selected artwork, size, frame option, and product description carefully before placing your order.
Made-to-Order Products
Because each canvas is produced specifically for your order, we do not accept returns or exchanges for a change of mind, personal preference, selecting the wrong size or frame option, or deciding that the artwork does not suit your space, except where required by applicable law.
Simply disliking the print does not qualify for a return or refund when the product is free from defects and accurately matches the product description.
Color and Print Appearance
Printed canvas may appear slightly different from images viewed on a phone, tablet, or computer. Screen settings, brightness, room lighting, and the texture of canvas can affect the appearance of colors, contrast, and fine details.
Minor variations consistent with the printing process are normal and do not, by themselves, qualify as defects. This does not exclude claims involving significant printing errors, defective workmanship, or a product that materially differs from its description.
Damaged, Defective, or Incorrect Products
If your canvas arrives damaged, has a manufacturing or printing defect, or is different from what you ordered, please contact us at [email protected] as soon as reasonably possible.
Please inspect your canvas promptly after delivery. We ask that visible damage or other apparent issues be reported within 7 days of delivery to help us investigate and resolve the issue quickly. This requested reporting period does not limit your rights under applicable law, including rights relating to defects discovered later.
When reporting an issue, please provide:
- Your order number or proof of purchase.
- A description of the issue.
- Clear photos showing the entire canvas and close-ups of the affected areas.
- For shipping damage, photos of the packaging and shipping label, if available.
We may request additional information reasonably necessary to assess the issue. Please retain the canvas and packaging while we review your claim, where reasonably possible.
For confirmed damage, defects, or incorrect items, we will arrange an appropriate repair, replacement, or refund in accordance with applicable law, at no additional cost to you.
Return Instructions and Shipping
Please contact us before returning an item so we can provide return instructions and, where necessary, arrange shipping. Do not send your canvas to the manufacturer or to an address shown on the original shipping label unless we instruct you to do so.
If we require the return of a confirmed damaged, defective, or incorrect product, we will provide a prepaid return label or arrange collection at our expense. In some cases, a return may not be necessary.
Customers are responsible for return shipping costs for any approved return unrelated to a damaged, defective, or incorrect product, except where applicable law requires otherwise.
Exchanges
We do not offer exchanges for personal preference or a change of mind. If you receive an incorrect or defective product, please contact us so we can arrange an appropriate resolution.
European Union Customers
Where applicable EU consumer law provides a right to withdraw from an online purchase, you may notify us within 14 days of delivery that you wish to cancel, without giving a reason.
Exceptions may apply to goods made to your specifications or clearly personalized. Producing a standard catalog item after an order is placed does not automatically mean that the item is exempt from withdrawal rights.
Where the right of withdrawal applies, refunds and returns will be handled within the deadlines and on the terms required by applicable law. No restocking or payment-processing deduction will be applied to a statutory withdrawal refund. Unless we agree otherwise, you are responsible for direct return shipping costs for a change-of-mind withdrawal, provided this was disclosed before purchase.
Your rights concerning faulty, damaged, or incorrectly supplied goods remain unaffected.
Refund Processing
Once a refund is approved, we will issue it to your original payment method within 10 business days, or sooner where required by law. Where a return is necessary, we will explain any inspection requirements and applicable refund timing.
Your bank or payment provider may require additional time to post the refund. We do not deduct a Shopify processing fee from refunds for confirmed damaged, defective, or incorrect products.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact [email protected].
Your Consumer Rights
Nothing in this policy excludes or limits rights or remedies available under applicable consumer protection laws. Where those laws provide additional rights, they take precedence over this policy.
Contact Us
For questions or assistance, email [email protected].