FAQs

What currency are the prices on the site?

All prices are in USD.

I just placed an order, when will it ship?

We try our best to ship items as quickly as possible. Please allow 4–7 days production time for your order to be ready for shipping. Average shipping times are 15–21 business days.

Tracking numbers will be updated 3–5 days after your order has been SHIPPED. If you don't receive a tracking number within 7 business days, please email us at office@artofroyals.com.

I am not satisfied with my order. Can it be returned? What if there is an issue?

We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to return the item to us for a full refund. However, please note that there will be a 5% deduction on all returns due to Shopify transaction fees.

To initiate a return:

  1. You must ship the product back at your own expense.
  2. Once we have received the product, we will refund the full amount of your original purchase minus the 5% deduction.

Please include your name and order number on the returned parcel.

Important: If your package is still in transit, you must wait for it to arrive and then return it before receiving a refund.

Can I cancel my order?

Yes, you can cancel your order with no penalty! However, you must cancel the order before it ships. If the item has already been shipped, you can use our easy return system to get a full refund (subject to the 5% deduction policy).

I entered an incorrect address. What should I do?

If you misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm the correct address. If you realize the mistake, kindly notify us via email at office@artofroyals.com within 24 hours of placing the order.

  • If the address is incorrect, we can update it for you within the 24-hour window.
  • Unfortunately, no refund or correction can be made after the 24 hours have passed.

How long does shipping take?

Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 15–25 business days.

I have a question that wasn’t answered. Can you please help?

Absolutely! We are here to help you make your home beautiful. Please email us at office@artofroyals.com, and we’ll be happy to assist you in any way we can.

To receive a prompt response, kindly include your order number and describe the issue clearly. Please note that we receive a high volume of emails, so providing detailed information will help us resolve your query faster.